Last Updated: October 5, 2026
Thank you for using Snakeling. These terms (the "Terms"), together with our Privacy Policy and Cookies and Local Storage policy, govern your use of our Services. "Services" means our mobile apps, the browser game at snakeling.com, and our website. We are Sannax, a corporation incorporated under the laws of Canada. Contact us at .
By using the Services or accepting these Terms in the app, you agree to be bound by them. If you do not agree, do not use the Services.
Your app store's rules may also apply and take priority where they differ from ours.
Your age determines which mode of the Services you may use. We estimate your region from IP and device or store settings and apply the stricter age rule; if we cannot determine your region, we use a stricter default. Below the threshold for your region you may play only in restricted mode (no email linking, limited names and social features, child-directed ads). At or above it you may use full mode; personalized ads are only enabled for players 16 and over. If you are under the age of majority where you live, a parent or guardian must agree to these Terms on your behalf. You must provide accurate birth month and year when asked; if you enter the wrong information, contact support — we do not offer a self-serve retry.
Nothing in these Terms limits mandatory consumer rights that apply to you where you live.
We do not represent that the Services are appropriate or available in every location. If you use the Services from outside Canada, you are responsible for compliance with local laws.
We may update these Terms and the Services at any time. We will post the current Terms on this page. When we can, we will also show a notice in the app. If you do not accept updated Terms, you may not be able to use certain features.
We may update parts of the Services to balance gameplay. Updates are not intended to adversely affect app performance but may change in-game progress. If you disagree, stop using the Services after changes are posted.
We may suspend access or take the Services down for maintenance. Where possible, we will give advance notice.
You play as a guest. Progress, cosmetics, and digital currency stay on that account. In restricted mode you cannot link email; if you lose the device or guest credential, we cannot recover your account unless you saved a recovery code or the platform restores the credential (iOS Keychain or Android Auto Backup; not guaranteed, and the web has no persistence guarantee).
Recovery code. Any account may generate a recovery code from the game's account settings. The code is shown once; we store only a hash and cannot show it to you again. Generating a new code invalidates the previous one. Restoring with the code does not invalidate it. Anyone with your recovery code can restore your account on another device, so keep it confidential. You are responsible for saving it.
In full mode, linking email also lets you recover across devices. Sign-in uses one-time codes — no player password. Keep your device, credential, recovery code, and sign-in codes confidential. Report unauthorized access to .
See our Privacy Policy for how we use email and age information.
We may disable any account or session if you breach these Terms.
You agree not to:
We may filter, remove, or reset names and take other action to enforce these rules.
We own or license all intellectual property in the Services. All rights reserved.
Our Content: You may not use our content commercially without permission. You may link to our home page fairly and legally.
Content Creation by Users: You may create and monetize gameplay videos and screenshots on platforms like YouTube and Twitch, subject to: no implied endorsement; no separate use of our assets; lawful content; and our right to revoke permission.
Content Provided by You: When you provide content to us (for example, feedback or suggestions), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, and distribute it for any purpose, and you waive any moral rights you may have in it.
Our Trademarks: Do not use our marks without permission. IP complaints: .
No Ownership of Accounts or Items: Your account, and all virtual currency, cosmetics, and other virtual items associated with it (whether earned or purchased), are licensed to you, not sold. You have no ownership or other property interest in them. All rights in accounts and virtual items remain with us.
Our Privacy Policy: Our Privacy Policy and Cookies and Local Storage policy govern how we collect and use data. They are part of these Terms.
Third-Party Data Collection: App stores may collect their own data. Review their policies.
Your Responsibility: Do not put personal information in display names. Handles are assigned by us for lookup.
Email and Notifications: We do not use email for marketing. Push notifications can be disabled in device settings.
Monitoring: We may, but are not obligated to, monitor use of the Services and player-visible content such as display names to operate the Services, enforce these Terms, and comply with law.
We grant a limited, personal, non-exclusive, non-transferable, revocable license for personal, non-commercial use, subject to these Terms.
You may not rent, sublicense, reverse engineer (except where law forbids restriction), or transfer the app.
You are responsible for access costs and for deleting the app before selling a device it is installed on.
You may share our apps per your app store's family sharing rules if enabled.
We may update the Services automatically or ask you to update. Without updates, some features may not work.
Cheating includes unauthorized access, modified clients, falsifying your region or location, and bad-faith exploitation of bugs. Using multiple accounts for one person to gain advantage or evade enforcement is prohibited, as is sharing or selling accounts.
We may detect and respond to cheating, including restricting access.
You can earn digital currency by playing, and buy it through your app store or, where offered, on our website. You spend it in our in-game store on cosmetics and other virtual items. Some products and offers can be bought only a limited number of times per account.
Currency has no cash value, cannot be exchanged for money, and is not transferable between accounts or players. It is licensed for in-app use only. We may change prices, contents, and availability of the in-game store at any time, and may modify, rebalance, or remove virtual items and currency. Where required by law, we will give you reasonable notice of material changes to items you have paid for, and you may have additional remedies under mandatory consumer law where you live. Time-limited passes may be offered.
Earned and purchased currency appear as one balance. We keep a record of which is which, and purchased currency is spent first.
Purchases stay on the account they were bought on. Guest accounts can buy currency; we recommend linking an email so you can recover your account. Before you buy in restricted mode, we will remind you that the account cannot be linked to an email and offer you a recovery code. If you lose the device or guest credential without a linked email, a recovery code, or a platform restore, you may lose access to purchases, and we are not required to restore or refund purchases lost on an unlinked guest account. See Account Security.
Billing and refunds for app store purchases are handled by the platform you bought through (Apple, Google, Amazon, or another store) under its terms; contact that platform for refund requests. Purchases on our website are processed by our payment provider; contact us for those.
If a purchase is refunded, charged back, or reversed, we remove the currency it gave you, even if you have already spent it. Your balance may go below zero, and you will not be able to buy from the in-game store until it is positive again. We may also remove items bought with that currency, and we may suspend accounts that repeatedly charge back purchases.
When you buy currency on our website, you ask us to deliver it immediately and acknowledge that, where the law allows, you lose any right to withdraw from (cancel) the purchase once it has been delivered.
Use parental controls to prevent accidental purchases.
Delete your account in the app or see How to Delete Your Account. Contact if you need help. We may suspend or terminate access for breach.
When an account is deleted at your request, or terminated by us for breach, any unused virtual currency and items on that account are forfeited and are not refunded, except where mandatory consumer law provides otherwise.
We may discontinue the Services, or any game, feature, or platform version, at any time. Where practical we will give advance notice in the app or on our website. On discontinuation your license ends and unused virtual currency and items are forfeited without refund, except where mandatory consumer law provides otherwise.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts of Ontario have exclusive jurisdiction over disputes arising out of these Terms, subject to any mandatory consumer rights where you live.
Apple App Store: If you downloaded the app from Apple's App Store, Apple is a third-party beneficiary of these Terms and may enforce them against you as a beneficiary. Apple has no obligation to provide maintenance, support, or warranty service for the app, and is not responsible for addressing any claims relating to it.
You may not transfer your rights under these Terms. We may transfer ours with notice.
If one provision is invalid, the rest remain in effect. Delay in enforcement is not a waiver.
These Terms, together with the Privacy Policy and the Cookies and Local Storage policy, are the entire agreement between you and us about the Services and replace any earlier agreements. Except for Apple as described in section 14, there are no third-party beneficiaries of these Terms.